Cinstar is committed to customer satisfaction, ensuring that every client receives high-quality LED productspaired with fast, reliable, and professional support. From initial consultation to project completion, we work closely with our clients, listening to their needs, addressing concerns promptly, and providing customized solutions to maximize the commercial value of their LED display investments. Our goal is to help businesses achieve long-term success through meticulous project management and superior after-sales services.
24/7 Support – Always Available When You Need Us
We understand the importance of real-time support, which is why Cinstar offers 24/7 phone service for all customer inquiries, whether it's a new project request, urgent technical support, or a product-related issue. Our team ensures a quick response time, with a clear resolution plan provided within 24 hours.
Pre-Sales Services – Ensuring the Best LED Solutions for You
To guarantee the perfect LED display solution for each project, Cinstar’s pre-sales services include:
Installation site evaluation – Assessing environmental factors for optimal screen placement.
Customized LED display solutions - solutions – Tailoring recommendations to match client needs.
Technical design support – Providing detailed installation drawings and structural guidance.
Product functionality checks – Thorough testing before shipping to ensure seamless performance.
On-Site Installation & Technical Training
For large-scale or complex installations, Cinstar provides on-site support with expert engineers available to guide installation and offer hands-on training.
Professional Installation Assistance – Our specialists help with screen setup, configuration, and calibration.
Technical Training – Free on-site training sessions for your team to ensure efficient operation and troubleshooting.
System Optimization – On-site configuration, performance testing, and final adjustments to guarantee peak performance.
After-Sales Services – Long-Term Support for Your Investment
Cinstar provides extensive after-sales services to ensure your LED display system remains in top condition:
Warranty & Maintenance
Free maintenance during the warranty period.
Post-warranty services at affordable rates, covering labor and materials.
Technical Training
Comprehensive training programs to ensure your team is skilled in hardware and software operations.
Guidance on troubleshooting and system maintenance.
Ongoing Performance Monitoring
Periodic inspections to assess screen performance and identify potential improvements.
Customer feedback collection to continuously enhance our service quality.
Software Upgrades & System Maintenance
Lifetime software updates to enhance system functionality and optimize performance.
Continuous improvements in control system efficiency.
On-Site Hardware Support
Free on-site service for hardware-related issues during the warranty period.
Expert assistance to resolve technical concerns swiftly and effectively.
We don’t just provide LED screens; we ensure that every product delivers long-lasting performance and maximum value. Our dedicated customer service team, expert engineers, and industry-leading support make us the trusted choice for businesses worldwide.
With Cinstar’s exceptional service commitment, you can focus on growing your business while we take care of your LED display needs. Your success is our priority!